Learn how to use the new support portal by viewing our resource library below:
- Submitting a support request (ticket)
- Tracking your support requests
- Tracking your organization's support requests
- Updating a support request
- Creating a follow-up to a solved request
- Ticket property keywords for 'Ticket Search'
- Viewing and editing your user profile
- Changing your support portal password
This new ticketing platform will expedite, track and route your support requests more efficiently, which will result in an improved support experience for all of our clients!
If you have further questions regarding this transition, please reach out to us at support.otava.com.